CTS provides expert telephone, email, in-person, and online Help Desk implementation support for our Federal, academic, and commercial customers. Our skilled Help Desk Agents can provide Tiers 1, 2, and 3 support as needed, responding to end-user questions and resolving administrative issues related to your computing environment. Our services include:
 

	Design, implementation, management, and staffing
	Remote troubleshooting, diagnosis, setup , and installation (Tier1 and Tier 2)
	Incident tracking and reporting (Tier1 and Tier 2)
	Coordination of warranty maintenance calls
	Development of trending reports

CTS also offers outsourced and onsite call center services for our customers. Whether managing overflow calls or staffing a complete Customer Service center, our experienced Customer Support Representatives provide answers to our clients' frequently asked questions and direct triage calls to outside experts as needed. Responsive and customer-focused, our resource team provides personalized care of exceptional quality—on time, every time.