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The principals of our corporation view this contract as important to the continued growth of the company. They understand that client satisfaction is the key to growth. As such, they will authorize the necessary material and personnel resources to assure continual quality-oriented network support. Company executives will validate that contract performance remains in focus through quarterly meetings. The objective of the meeting will be to confirm that contracted support functions are on track and contribute to the forward progress of overall service delivery. Furthermore, CTS will authorize the Project Manager and designated key personnel the autonomy to allocate resources to establish and sustain a superior level of responsiveness to network support needs.
CTS's Project Manager will proactively seek input and feedback from management and users. He will interact with all customers to identify support areas that could benefit from process improvements. The Project Manager will offer recommendations for consideration based on quantitative data obtained from key and functional managers. Our key managers will assure delivery of quality products and services through their understanding of, and direct participation in, the requirements, planning, standards and processes that result in consistently high-caliber support. Moreover, they will leverage successful Government network support experiences obtained from the other contracts to concisely define product and performance quality attainment methods for review and acceptance. We will use approved processes and product control methodologies to guide functional area performance to achieve goals for quality services.
SeaPorte Contacts
Anthony Woods 301-468-1160
Customer Contacts
Barbara Kennedy FDA 301-4362393
Larry Dusold FDA 301-436-1481
